Welcome, and thank you for becoming a member of the official O'HILLA website. The O'HILLA official website will provide you with various membership services (hereinafter referred to as "the Service") in accordance with the terms of service, website announcements, usage guidelines, and precautions (hereinafter collectively referred to as "the Terms of Service"). In order to protect your rights and interests, please carefully read the following terms of service before applying for registration and using the Service.
The purpose of these terms of service is to protect the rights and interests of both the service provider and all members, and constitute a contract between the member and the service provider. By registering and logging in as a member of the O'HILLA official website or starting to use the Service, you are deemed to have read, understood, and agreed to accept all the contents of these terms of service, and fully accept the existing and future derived service items and contents of the Service.
If, after careful consideration, you do not agree to the terms of service, please do not proceed with the registration process or immediately stop using the Service. If you do not agree to the content of these terms of service, or if the country or region to which you belong excludes all or part of these terms of service, please immediately stop using the Service.
▍ Acknowledgment and Acceptance of Terms
1.O'HILLA's official online shopping website, operated by Tsailing International Business Ltd. (hereinafter referred to as "the Website"), provides skincare and related product services (hereinafter referred to as "the Service") in accordance with these Terms of Service. By completing the membership registration process on the Website or commencing the use of the Service, you acknowledge that you have read, understood, and agreed to accept all the contents of these Terms of Service, and fully accept the existing and future derived service items and contents of the Service. The Website reserves the right to modify or change the contents of these Terms of Service at any time. The modified terms will be published on the Website, and individual notification to members will not be provided. Members are advised to stay informed of any such modifications or changes at all times. If a member continues to use the Service after any modifications or changes, it will be deemed that the member has read, understood, and agreed to accept such modifications or changes. Conversely, if you do not agree to the revised or updated terms of service, or do not accept any other provision of these Terms of Service, you should immediately cease using the Service.
2.If a member is under the age of twenty, they must have their parent(s) or legal guardian(s) read, understand, and agree to all the contents of this agreement and any subsequent modifications or changes before registering as a member or using the Service. When a member uses or continues to use the Website, it is presumed that the member's parent(s) or legal guardian(s) have read, understood, and agreed to accept all the contents of this agreement and any subsequent modifications or changes.
3.Both the member and the Website agree to use electronic documents as a means of expressing their intentions and all contents related to the use of the Service.
▍ Membership Registration Obligations
In order to use this service, the member agrees to the following:
1. Provide the most up-to-date and accurate personal information in the required fields during the registration process, and refrain from using forged or falsified information for multiple registrations or logins.
2. Promptly maintain and update their personal information to ensure its accuracy and to receive the best service.
3. If a member provides any incorrect or false information, fails to provide information as instructed, lacks necessary information, or engages in duplicate account registrations, the Website reserves the right to suspend or terminate the member's account without prior notice, and refuse the member's use of all or part of the service.
▍ Membership Levels
1. Regular Member: Free registration.
2. VIP Member: Accumulate purchases of at least NT$50,000 within one year to enjoy an 20% discount. (Not applicable to special promotional items)
▍ Member Account and Password Security
1. Upon completing the registration process for this service, members will obtain a specific password and member account. It is the member's responsibility to maintain the confidentiality and security of the password and account. Any use of the member account and password that matches the login information, regardless of whether it was entered by the member personally, will be presumed to be used by the member. The member shall be fully responsible for all actions taken using that password and account.
2.Member agrees to the following:
●Member agrees to immediately notify the website in the event of password or account theft or any other security issues.
●Member agrees to log out properly after each session to end the use of their account.
●Member's account, password, and membership rights are for personal use only and cannot be lent, transferred, or shared with others.
●In the case of account and password theft, improper use, or any situation where the website cannot determine if it is personally used by the member, the website shall not be held responsible for any resulting damages unless it can be proven that the website is at fault.
●If the website becomes aware that a member's account and password have been fraudulently used by someone else, the website will immediately suspend the use of that account (including processing transactions associated with that account).
▍ Protection of Children and Adolescents
To ensure the safety of children and adolescents when using the internet and to prevent privacy violations, parents or guardians should fulfill the following obligations: When children under the age of twelve use this service, parents or guardians should accompany them throughout the entire process. For adolescents aged twelve to under eighteen, parents or guardians should consider whether to provide consent before they use this service.
▍ Membership Terms of Service
Members commit to not using this service for any illegal purposes or in any unlawful manner, and agree to comply with the relevant laws of the Republic of China (Taiwan) and all international practices for internet use. If a member is a user from a country other than the Republic of China, they also agree to comply with the laws of their respective country or region. Members agree and guarantee not to engage in activities that infringe upon the rights of others or violate the law, including but not limited to:
●Publishing or transmitting any defamatory, insulting, threatening, offensive, indecent, obscene, false, disorderly, or unlawful text, images, or any form of files.
●Infringing upon or damaging the reputation, privacy rights, trade secrets, trademark rights, copyright, patent rights, other intellectual property rights, and other rights of this website or others.
●Violating confidentiality obligations imposed by law or contract. * Impersonating others to use this service.
●Transmitting or distributing computer viruses. * Engaging in commercial activities without prior authorization from this website.
●Posting, transmitting, or sending spam, chain letters, illegal or unauthorized multi-level marketing messages, advertisements, etc., or storing any data that infringes upon the intellectual property rights of others or violates the law.
●Engaging in behaviors that cause annoyance, displeasure, or violate general internet etiquette towards other users of this service or third parties. * Engaging in behaviors that are inconsistent with the intended purpose of this service or that this website has legitimate reasons to deem inappropriate.
1. Members agree that this website may, based on business needs and practical circumstances, add, modify, or terminate service items or content related to the provided service without individual notice to the members.
2. Members agree that this website may, based on actual execution circumstances, add, modify, or terminate related activities and choose the most appropriate way to inform the members.
3. Members agree that this website may periodically send newsletters or product information (EDM) to the email account registered by the member.
4. When a member indicates refusal to receive marketing messages after receiving them, this website will cease sending further marketing messages.
▍ Service Suspension and Interruption
The website will make reasonable efforts to ensure the normal operation of the system and services using generally accepted technologies and methods. However, the website reserves the right to suspend or interrupt the provision of the service under the following circumstances:
1. Necessary maintenance and construction of the website's electronic communication equipment.
2. Sudden failure of the website's electronic communication equipment.
3. Suspension of the electronic communication service applied by the website, making it unable to provide the service.
4. In the event of force majeure or other circumstances beyond the control of the website, resulting in the inability to provide the service.
▍ Transaction Behavior
1. When members use the service for transactions, they should follow the website's provided mechanism for confirming the quantity and price of the products.
2. Members agree that when placing an order using the service, the website reserves the right to decline the order or cancel the shipment until the transaction is confirmed by the website. After members submit an order, the system will automatically send an acknowledgment, but this acknowledgment is not a confirmation of the order. The website will inform the member separately about the confirmation of the transaction. If there is an error in the transaction conditions (including but not limited to specifications, descriptions, images) of the ordered product or service, the website may reject the order within 24 hours of placement.
3. If members engage in actions such as returning or exchanging products, canceling orders, or any behavior deemed inappropriate by the website that causes inconvenience or damage to the website's operations, the website may refuse further transactions or permanently cancel the membership, depending on the circumstances. If the ordered product falls into the following categories:
●Products indicated as out of stock on the product page due to the nature of the product's availability, and if the product is unavailable or cannot be supplied as planned, the website will inform the member using the most suitable method (primarily via email, supplemented by phone, mail, or fax).
▍ Limitations and Exclusions of Liability
1. The functionalities provided by this service are offered as-is at the time of their availability. This website does not assume any express or implied warranty or responsibility for their effectiveness, speed, completeness, reliability, security, accuracy, etc.
2. This website does not guarantee that the web pages, servers, domains, or electronic mails transmitted through the service will be free from harmful elements such as computer viruses. It also does not guarantee the correctness, uninterrupted transmission, and error-free storage of emails, files, or data. This website shall not be held liable for any damages resulting from the failure, loss, or error in the transmission or storage of such emails, files, or data.
▍ Protection of Intellectual Property Rights
1. The software, programs, and all content on this website, including but not limited to works, images, files, information, data, website architecture, and webpage design, are protected by intellectual property rights owned by this website or other rights holders in accordance with the law. This includes but is not limited to trademark rights, patent rights, copyright, trade secrets, and proprietary technologies. No one may use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, publicly disclose, reverse engineer, decompile, or disassemble them without prior written consent.
2. If a member wishes to quote or reproduce the aforementioned software, programs, or website content, they must obtain prior written consent from this website or other rights holders in accordance with the law. Respecting intellectual property rights is the obligation of the member. Any violation may result in the member being held liable for damages (including but not limited to litigation costs and attorney fees). Without prior authorization, you are prohibited from using these texts, graphics, images, or other works or materials for:
●Selling, transferring, renting, lending, sublicensing, bundling with books, or any other form of commercial use.
●Uploading to any other website or providing to others in any other way.
●Engaging in acts that are pornographic, insulting, defamatory, illegal, or violate copyright law or other regulations.
●Modifying or editing for the above purposes.
3. In compliance with the principle of respecting others' intellectual property rights, members agree not to engage in any actions that infringe upon others' intellectual property rights while using this website's services.
4. If a member is involved in any infringement, this website may suspend all or part of the services or directly cancel the member's account.
5. If any infringement of intellectual property rights is discovered, please provide the details of the infringement and contact information, along with a true statement and a declaration of legitimate ownership of the intellectual property rights.
▍ Authorization by Members to This Website
Regarding the data uploaded, transmitted, inputted, or provided by members, the member agrees that this website may collect, process, store, transmit, and use such data within a reasonable scope to provide users with other information or services, compile member statistics, conduct investigations or research on online behavior, or for any lawful use. If a member does not have the legal right to authorize others to use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, or publicly disclose certain data and transfer these rights to third parties, please do not upload, transmit, input, or provide such data to this website. Any data uploaded, transmitted, inputted, or provided by a member is deemed to be unconditionally permitted by the member for this website to use, modify, reproduce, publicly broadcast, create derivative works, distribute, publish, publicly disclose, and transfer such data to others. The member has no objection to this. The member also guarantees that the website's use, modification, reproduction, public broadcasting, creation of derivative works, distribution, publication, public disclosure, and transfer of such data will not infringe upon the intellectual property rights of any third party. Otherwise, the member shall be liable for damages to this website (including but not limited to litigation costs and attorney fees).
▍ Special Authorization
For the purpose of completing the delivery or retrieval of goods (including gifts, etc.) in connection with the online transactions or activities provided through this service, the member agrees and authorizes this website to provide the personal information necessary for delivery (such as recipient's name, delivery address, contact phone number) provided by the member to the courier or related cooperating vendors in order to facilitate the completion of the delivery or retrieval of the goods (including gifts, etc.).
▍ Refusal or Termination of Member's Use
The member agrees that this website may, for any reason, including but not limited to lack of use or violation of the explicit provisions and spirit of these Terms of Service, terminate the member's password, account (or any part thereof), or the use of this service (or any part thereof), or remove and delete any "Member Content" within this service. In addition, the member agrees that this website shall not be liable to the member or any third party if the use of this service (or any part thereof) is terminated.
▍ Regarding Linked Websites
While this website ensures that its computer systems have a level of security that meets general reasonable expectations, the content of websites or web pages linked through this website is provided by the respective website or web page providers, and this website does not guarantee the accuracy, reliability, or timeliness of such content or all information.
▍ Applicable Law and Jurisdiction
The interpretation and application of these Terms of Service, as well as any disputes or controversies arising from or in connection with the transactions between members and this website, shall be governed by the laws of the Republic of China (Taiwan), and it is recommended that Taiwan Hsinchu District Court in Taiwan be the court of first instance. However, if there are mandatory provisions in the law regarding the jurisdiction of the court, such provisions shall prevail.
Disclaimer: The English translation provided above is solely for the reference of non-native Chinese speakers. In case of any disputes, the content should be interpreted based on the original Chinese provision.